Wizards of the Coast International Customer Service

Posted in Arcana on June 7, 2014

By Blake Rasmussen

Blake is the content manager for DailyMTG.com, making him the one you should email if you have thoughts on the website, good or less good (or not good). He's a longtime coverage reporter and hasn't turned down a game of Magic in any format ever.

Wizards of the Coast International Customer Service just got a lot more...serviceable. As of June 2 (last Monday!), the Game Support Team now provides email and phone customer service in Japanese and Spanish in select regions around the world (plus, you know, English), as well as improved coverage all over the globe.

Wizards of the Coast has been working to expand its customer service offerings for some time, and this represents the most recent step in the increasing globalization of this great game (and other Wizards of the Coast products).

The Game Support team is here to help you with a variety of issues, including, but not limited to:

Magic Online Support
Game Rules Questions
DCI Account Support
Billing Support Questions
Damaged Product Replacement
Duels of the Planeswalkers
Technical Troubleshooting

    You can view all of our customer service contact information here (in 11 different languages), but the main new additions are highlighted below.

    Japanese Game Support

    Japanese Game Support provides phone and email assistance in Japanese and English.

    Email Support
    JP-support@wizards.com

    Phone Support
    Monday–Friday
    9am–6pm (Japan Time)
    Toll-Free Local Number:
    Japan: 03+44774637

    Latin American Game Support

    Latin American Game Support provides phone and email assistance in Spanish and English.

    Email Support
    LA-support@wizards.com

    Phone Support
    Monday–Friday
    9am–6pm (Central Time)
    Toll-Free Local Number:
    Argentina: 0+351 587 0167
    Brazil: 0+1147002251
    Chile: 0+223937020
    Colombia: 0+14192639
    Mexico: 01+5547380419

    Asia Pacific Game Support

    Asia Pacific Game Support provides phone and email assistance in English.

    Email Support
    APAC-support@wizards.com

    Phone Support
    Seven Days a Week
    7am–7pm (Pacific Time)
    Toll-Free Local Number:
    Australia: 02+82281632
    China: 0+4008881042
    Hong Kong: 30134522
    Korea (South): 02+34834880
    Malaysia: 03+77240003
    Philippines: 0+180089088324
    Singapore:68185417
    Taiwan: 02+26507432

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