Magic Online's News and Help Resources

Posted in Magic Online General Resources on December 8, 2013

By Wizards of the Coast

There's a lot of news and information about Magic Online each week. There are new event schedules, regular updates, streaming videos, new set releases and more. You can keep up with all things Magic Online using this list of key information sources to stay in-the-know!

In this article:

 


Newsletter and Sign-up

The Magic Online Newsletter contains a wealth of personalized information you can't find anywhere else. Published monthly, the newsletter is a quick snapshot of your Magic Online history, and a top news and announcements list of info you shouldn't miss.

In each issue you'll find personalized stats, such as:

 

  • Statistics from your last several weeks of play, like Play Points won, matches won, etc.
  • A personalized factoid based on Draft or Sealed play
  • A look at the current Magic Online metagame.

The factoid is a very cool feature that gives you a look at your play habits and choices from a data perspective. These factoids might surprise you, or even inspire new thinking or suggest new strategies.

How to Sign-Up for the Newsletter

If you don't get the newsletter but want to start receiving it, opting-in is easy.

Mailing List Opt-In

  • Log into the Magic Online Client.
  • Click on Account in the top navigation bar.
  • Click Policy Agreements, the last item in the left Settings menu.
  • Select the radio button for "Yes, send me special offers."

 

And that's it! You're on the mailing list for the newsletter. Keep in mind, if you want to receive the upcoming issue, you'll need to opt-in at least two days prior to that newsletter's publish!

Note that we protect our players' contact information--Wizards of the Coast does not share your info with companies beyond Hasbro and its subsidiaries and affiliates. If you would like more information, please read our privacy policy.

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Weekly Articles

Wednesday is article day on MTGO.com—check in then to see the latest news. This is also where you will find all the details and schedules for big events.

From time to time, a member of the Magic Online R&D team will stop by and take us behind-the-scenes to explain an aspect of the huge system that is Magic Online.

You're also going to find articles on the future of Magic Online here, too. We're always working on Magic Online, squashing bugs, providing live support in-game, and participating in events alongside players as an example). But we're also mapping out the future of Magic Online, assessing the big picture--the familiar places we've been, and the envelope-pushing places we want to go.

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Weekly Announcements

If you're looking for a weekly digest of what's happening in Magic Online, the Magic Online Announcements are the one-stop-shop you need, published to MTGO.com every Tuesday. It collects upcoming event info, Magic Online Store product changes and new set releases, and changes to the Banned and Restricted List. You'll also learn about the next promo cards for Magic Online Championship Series (MOCS) seasons and Magic Online Player Rewards(MOPR).

One of the valuable pieces of information you'll find in the Weekly Announcements is downtime and release notes for Magic Online and its clients. When bugs are fixed, or if there are issues we're currently working on, these can be found here. Use the Wednesday downtime notes to plan ahead for extended downtimes and possible client updates that requires a download.

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In-Client Announcements

If you're in a rush to get playing, you can still get news about Magic Online on your way to your next game. When you first log in, you'll find a list of brief announcements that will give you a snapshot of what's happening. These change regularly and include reminders about events happening over the next couple of days, new releases, and links to the week's articles and announcements.

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Event Calendar

The Event Calendar will be one of your most useful resources for Magic Online. In one convenient place, you'll find:

  • A master calendar of upcoming Magic Online events and important dates
  • Daily Events schedule
  • Magic Online Championship Series (MOCS) schedule
  • Prize rotation information
  • Card set redemption dates
  • Magic Online Player Rewards (MOPR) dates and promo cards
  • Thursday Night Magic Online (TNMO) dates and formats

 

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Learning to Play Magic Online

We have been steadily adding to and creating new resources that players can use to help them play Magic Online.

If you're new to Magic Online, you'll find the What is Magic Online page useful. We have several video tutorials:

  • An overview of Magic Online and the game client
  • How to find games with other players
  • Managing your card collection and building decks
  • Trading cards with other players
  • The ins-and-outs of tournament play

And there's more to come.

 

The Knowledge Base (also called the KB) is a Customer Service hub where you can:

  • Find FAQs and information about the game and client
  • Contact Customer Support through email

 

Of course, whenever you need help you can always contact customer support. We have in-game assistance, available 24-hours a day, 7 days a week--just look for the "Chat with Support" room in Magic Online and our friendly Online Response Crew (also known as ORCs) will help you out. You can also contact the Game Support team by visiting http://company.wizards.com/contactus.

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#MTGO Social Media & Video Streaming

Magic Online is on social media. Our Twitter account is @magiconline. Here, you can get news when we post it right away, and engage with the Twitter-verse's Magic Online players.

Follow these Magic Online people:

Chris Kiritz, Senior Product Manager

Lee Sharpe, Digital Product Manager—Magic Online Events

Magic live events are exciting, and they're great places to learn strategies from other players. If you can't attend a live event you can still watch events on our Magic Twitch.tv channel. Here you will find both Magic face-to-face games as well as Magic Online games.

There's always something exciting happening in Magic Online, and using this list you won't miss a thing!

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