Meet The Digital Event Coordinators

Posted in Feature on June 3, 2014

By Wizards Staff

The upcoming series of MOCS Appreciation events mark the debut of Digital Event Coordinators (DEC) – a new layer of event managers to keep an eye on top-tier Magic Online tournaments. With extensive experience running events at all levels of Organized Play, from Friday Night Magic to the Pro Tour, the DEC team will be there to support your tournament experience!

What does a Digital Event Coordinator do? Their number one goal is to help top-tier tournaments finish properly while keeping everyone informed on what's happening in their event. DECs monitor events in real time and ensure your tournament progresses through rounds smoothly.

When or how will I see a DEC in action?

  • After you report a technical issue affecting your ability to play in your top-tier event to an ORC, the DEC will be notified and will reach out directly to you and your opponent to begin determining what actions are needed.
  • If the DEC determines an issue has arisen that might cause a round to be unduly delayed, the DEC will communicate with all players in the event via the Scheduled Events chat room.
  • If a technical issue causes games to freeze or suffer substantial lag, or causes players to be kicked off the server, the DEC can extend timers for all matches in the event. This ensures players won't be dropped by the system and they'll have enough time to complete their match if the issue is resolved in a reasonable length of time.

Magic Online is making strides to improve customer service in our top-tier tournaments. We've added to our veteran team of support staff who all share your passion for playing Magic, this is just one of the things we are doing here at Wizards to ensure you're having a great play experience.

June

MOCS June Promo

MOPR June Event Promo

You're in good hands with a Digital Event Coordinator!

Wizards Staff

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