Concerns with Modern Masters 2015 Edition Booster Packs

Posted in News on May 27, 2015

By Wizards of the Coast

We are aware of a small number of printing and collation issues concerning some Modern Masters 2015 Edition booster packs. We take pride in the quality of our gameplay and products, and our customer service team is on hand to assist you should you have any questions or concerns. Be sure to save the packaging of your booster pack and share it with customer service, as that helps us identify when and where the booster pack was produced. 

We hope you’ll join in making Magic history at Modern Masters Weekend. Whether you’re playing in Vegas, Utrecht, or Chiba, if you have any questions about the cards you receive, please speak with one of the judges on site. They are prepared to help so you can do what you came to do: play in your event and have fun.

How to get in touch with us:

North America

To create a support request, go to http://www.wizards.com/customerservice. You will be asked to sign in with your Wizards Account.

Phone Support
Seven Days a Week
7 a.m. – 7 p.m. (Pacific Standard Time)
US/Canada/Mexico: (800) 324-6496

Japan

Japanese Game Support provides phone and e-mail assistance in Japanese.

E-mail:
JP-support@wizards.com

Phone:
Monday – Friday
10 a.m. – 6 p.m. (Japan Standard Time)
Local Number:
Japan: 03+4477-4637

Latin America

Latin American Game Support provides phone and e-mail assistance in Spanish, Portuguese, and English.

E-mail:
LA-support@wizards.com

Phone:
Monday – Friday
10 a.m. – 5 p.m. (Central Daylight/Standard Time (CDT/CST) (UTC - 5 hours/ UTC - 6 hours)
Toll-Free Local Number:
Argentina: 0+351 587 0167
Bolivia: 800 110 319
Brazil: 0+1147002251
Chile: 0+223937020
Colombia: 0+14192639
Mexico: 01+5547380419
Peru: 17 061 933
Venezuela: 212 720 2087

Asia Pacific

Asia Pacific Game Support provides phone and e-mail assistance in Chinese (Traditional and Simplified) and English.

E-mail:
APAC-support@wizards.com

Phone:
Monday – Friday
1 p.m. – 8 p.m. Chinese Standard Time (CST) (UTC + 8 Hours)
Toll-Free Local Number:
Australia: 02+82281632
China: 0+4008881042
Hong Kong: 30134522
Indonesia: 001 8038 52 9038
South Korea: 02+34834880
Malaysia: 03+77240003
New Zealand: 9 915 0129
Philippines: 0+180089088324
Singapore: 68185417
Taiwan: 02+26507432
Thailand: 001 800 441 6122

European Union/Russian Federation/Africa

In order to best serve our customers, Game Support for these regions is done by language. Representatives are standing by to provide support and assistance in the following languages:

E-mail:
English: wizards@hasbro.co.uk
Italian: wpn@hasbro.it
Spanish: wpn@hasbro.es
German: wpn@hasbro.de
French: wpn@hasbro.fr
Polish: wpn_pl@hasbro.co.uk
Russian: wpn_ru@hasbro.co.uk

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