Account FAQ

  • General Questions:
    • Q: Why are you adding another account system?
      • A: As we move forward with new games and services, we realized our existing account system did not cover all the needs of the associated new back-end systems. We understand that having multiple account systems may cause some confusion for players, but we wanted to have an account system in place to allow these games to flourish.
    • Q: What systems do I access with each account type?
  • Wizards Account Questions
    • Q: How do I create a Wizards Account?
    • Q: How do I reset my password for my Wizards Account?
    • Q: How do I update my information for my Wizards account?
    • Q: I need help with my account for something not covered here. Where can I go for that?
      • A: Contact customer service here.
  • Organized Play Account Questions
    • What is an Organized Play Account? How do I get one?
      • An Organized Play Account is an account system that simplifies your access to many of the Wizards of the Coast websites and services.
    • The Organized Play Account makes it easy for you to access our services and manage your account with a single login. An Organized Play Account gives you the ability to get your DCI number online, track your Planeswalker Points, use Wizards Event Reporter (WER is for stores and organizers only) and contact Customer Service.
    • What is the difference between my Organized Play Account and my DCI number?
      • Your Organized Play Account provides access to Wizards of the Coast sites, your DCI number, management of your personal information, and more. Your DCI number is your personal identification number at events like Friday Night Magic and D&D Adventurers League. For Magic: The Gathering events, the DCI number is also used to track your wins on www.PlaneswalkerPoints.com.
    • Can I see my current Planeswalker Points and standings?
      • Yes, you will still be able to view your standings, play history, top players in your region, and your achievements on the Planeswalker Points site. If you are receiving an “invalid DCI” message when trying to view your points, please contact our Customer Service team for assistance.
    • I have one of the older paper DCI cards that I have not yet activated. Can I use this?
    • I already have other existing Wizards of the Coast Accounts, like multiple DCI numbers and/or Login IDs. What should I do?
      • You can contact our Customer Service team to request that your accounts be combined. They may request additional information (like your name, email address, date of birth, ZIP/Postal Code, or play history information) to assist them in locating your accounts to be combined.
    • I have multiple DCI accounts or I activated a DCI number given to me at an event. Can I merge these separate DCI accounts into one account?
      • Yes. To merge your accounts, you will want to contact our Customer Service team. They may request additional information (like your name, email address, date of birth, ZIP/Postal Code, or play history information) to assist them in locating your accounts to be combined.
    • What Wizards of the Coast services use the Organized Play Account?
      • An Organized Play Account is required for accessing the following services:
        • DCI number and associated information
        • Planeswalker Points site
        • Customer Service support site
        • Wizards Event Reporter (WER)
        • D&D Insider
        • Judge Center (effective early 2017)
    • What Wizards of the Coast Services do not use the Organized Play Account?
      • The following services do not use the Organized Play Account login information; you will want to continue to use your existing login information to access them:
        • Magic Duels
        • Magic Online
        • However, if you need assistance with one of these services, you’ll want to log into your Organized Play Account and contact our Customer Service team.
    • How is D&D Insider affected by these changes?
      • D&D Insider uses your Organized Play Account login information. If you haven’t logged in for a while, you’ll want to log into https://accounts.wizards.com using your email address and password. This will prompt you to create a Username and password for your Organized Play Account which will allow you to access your D&D Insider subscriber content.
    • Is Magic Online affected by these changes?
      • Not currently. To login into Magic Online you’ll continue to use your existing Magic Online login information which is different than your Organized Play Account. If you need help accessing your Magic Online account, please contact our Customer Service team.
    • Will Magic Online be included as part of my Organized Play Account in the future? If so, when?
      • Wizards of the Coast works hard to create the best possible experience for all our customers without disrupting the quality of the experience they have today. We're currently evaluating options for adding other services; however, we do not have additional information at this time.
    • How do I customize my DCI card?
      • Log in to accounts.wizards.com and then click "Customize."
    • How will Wizards use my information?
      • Wizards of the Coast does not share your information with outside vendors. For a full explanation of our privacy policy statement, check here.
    • Will your websites and forums allow anonymous posting?
      • No, Wizards of the Coast websites will only allow posting by registered users.
    • Can I log in using my Facebook or Twitter account?
      • No, we currently only support logging in with your Organized Play Account login ID and password.
    • Who do I contact if I need help with my Organized Play Account or with other questions?
  • Magic Online Account Questions
    • Q: How do I create a Magic Online Account?
      • A: You can sign up for an account here.
    • Q: How do I reset my password for my Magic Online Account?
      • A: You can request a password reset on this page.
    • Q: How do I retrieve my username?
      • A: Contact customer service here.
    • Q: How do I update my information for my Magic Online account?
      • A: While logged into the Magic Online client, go to Account -> Account Settings and Policy Agreements to update your information.

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