Magic Online Redemption Policy:
• In order to redeem a Magic Online card set, you must have an active Magic Online account that is in good standing with Wizards of the Coast.
• To redeem a set, you must have at least one of every card in the set you are trying to redeem in your collection. Please note that only full sets can be redeemed. Collections, decks, and individual cards cannot be redeemed.
• All cards must be premium to redeem a premium (foil) set.
• All cards must be regular to redeem a regular set.
• Redemption is only available in countries that are supported in the Magic Online Store.
• The shipping address for all Redemption Requests must be located in the same country as the billing address.
• Redemption Requests for a set will generally be available within one month of the digital set's release. If a redeemable set runs out of stock before its Redemption Guarantee Date, the set will be reprinted. After a redeemable set's Redemption Guarantee Date has passed, such set will be available while supplies last or until its Cutoff Date, whichever comes first. For a list of redeemable sets, their Redemption Guarantee Date, and their Cutoff Date, click here.
• Sets are redeemable for a limited time. Sets that are no longer available for redemption cannot be redeemed. Wizards of the Coast is free to change the redemption duration of any set as it sees fit and will give reasonable notice when doing so. Wizards of the Coast is not responsible if you fail to redeem a set before its Cutoff Date or if a set is out of stock after its Redemption Guarantee Date.
• In order to redeem a Magic Online set, it'll need to be eligible for redemption which can be found here, you will need to purchase a Redemption Request for each set you want to redeem from the Magic Online Store. You are responsible for all shipping and handling costs, taxes, and duties associated with purchasing and shipping your set to you. If you have additional questions about redemption shipping and handling, click here.
• All Magic Online redemptions are final. Once the cards are removed from your account, the order cannot be reversed and you will not be refunded for your redemption order. Redeemed cards cannot be returned to your Magic Online account for any reason.
• Redemption Requests will be processed during the next applicable Magic Online downtime after purchase but can take up to 10 days to process. Successfully redeemed sets will be shipped as soon as possible after the downtime in which they were processed. Shipments can take up to 3 weeks to arrive.
• If a Redemption Request fails twice (either because you do not have the cards in your account or your shipping address is not in the same country as your billing address), your Redemption Request will be cancelled and you will be refunded within 7 days of the failed request.
• Once redeemed, a physical card set cannot be returned or exchanged. If you receive the wrong redemption set or your redemption set is damaged, please view our Replacement Policy or e-mail us.
• Wizards of the Coast is not responsible for replacing lost or stolen sets.
• There is currently no limit to the number of sets you can redeem, although Wizards of the Coast reserves the right to change this policy at any time.
• Wizards of the Coast reserves the right to change any portion of the Magic Online Redemption Policy at any time and without notice.
SHIPPING & HANDLING
Magic Online Redemption Requests will be processed at the next applicable Magic Online downtime. This process can take up to 10 days to complete, so please make sure you leave at least one copy of each card in the set you are trying to redeem in your Magic Online account until your Redemption Request is processed. After the Redemption Requests are processed, they will be sent to the warehouse for fulfillment. Redemption orders will either be shipped via FedEx Economy or United States Postal Service, depending on your shipping address. Please note that your shipping address MUST be in the same country as your billing address or your redemption order will not ship. Please allow 1 to 3 weeks for delivery.
Charges for Magic Online Redemptions fall into four categories: handling fee, shipping fee, taxes, and customs/import duties. These fees can vary depending on where you are shipping the physical sets you are redeeming.
Handling Fee: For every set released after February 1, 2013, (including Gatecrash and all sets released afterward) we charge $25.00 handling per set redeemed. For every set released prior to February 1, 2013, (including Return to Ravnica and all previously released sets) we charge $5.00 handling per set redeemed. This charge is the same for domestic U.S. orders and International orders.
Shipping Fee: We have two different shipping rates depending on your shipping address, $2.99 for orders shipped within the United States (including Alaska and Hawaii) and $29.99 for orders shipped Internationally (all non-U.S. locations, including Canada and Mexico). These shipping rates are the same whether you order one set or one hundred sets.
Taxes: You will be charged the appropriate sales tax or VAT for your billing location. These rates are set by appropriate state and/or country and do apply to service charges, such as handling fees. Unfortunately, Wizards of the Coast cannot control those tax rates and is legally required to charge them.
Customs/Import Duties: Some products are subject to customs or import duties and taxes when imported from the United States. These costs will not show up in your Magic Online transaction, but are assessed by your local or national government as part of the importing process. Whether or not duty and tax are applicable is dependent on a variety of factors, including item type, value, and the country where it was manufactured. The duty and tax rates are dependent on your country's duty and import laws and can be calculated as either a percentage of the customs value of goods or on the basis of the quantity of goods.
If you are charged taxes or duty, the charge is coming from your local government customs office. Wizards of the Coast has no control over these charges, and since the customs rules can be complex, we can neither tell you if duty charges will apply to your set redemption nor what your duty charges might be. Furthermore, it is your responsibility to ensure the item can be legally imported into your country. Please contact your local customs office for further information.
As part of your potential duty calculations, Wizards of the Coast declares a fair value for any product we ship irrespective of where in the world this product is shipped. Each Magic Online redeemed set is assigned a declared value of $50.00 USD plus the set’s handling fee ($5.00 USD or $25.00 USD). Your local or national tax authority may assess additional value or fees against the shipment if they disagree with the declared value. Any subsequent taxes or duties levied against the shipment, including VAT, are the responsibility of the person receiving the goods.
If you have additional questions about redemption, click here. If you have questions regarding what sets can be redeemed, click here.
Note: Since there can be a significant delay between the time you purchase your Redemption Request and when it is shipped, we cannot automatically provide you with a tracking number for your Redemption Requests. After your Redemption Request has successfully processed, however, you may contact Wizards of the Coast Game Support and we will provide your tracking number as soon as possible.
Magic Online includes an innovative feature that allows players who have collected a complete set of digital cards to redeem it for a complete set of physical cards. If you have questions about the redemption process, click here.
All Magic Online redemptions are final. Once the cards are removed from your account, the order cannot be reversed and you will not be refunded for your redemption order. Redeemed cards cannot be returned to your Magic Online account for any reason.
If you receive the wrong redemption set or your redemption set is damaged, you will need to file a replacement claim using the guidelines listed below:
• Wizards of the Coast only offers replacements for redemption sets that are damaged or defective when purchased or due to shipping problems. We cannot replace products damaged due to use.
• Damaged or defective redemption sets can only be replaced and cannot be exchanged for alternate sets.
• We cannot accept any replacement requests more than 60 days after the redemption set was shipped.
• Wizards of the Coast is not responsible for replacing lost or stolen sets.
If you have a damaged or defective redemption set, please contact Wizards of the Coast Game Support to determine the best course of action. Often this will involve returning the damaged or defective set and receiving a replacement set. Typically we will need to receive the returned set into our inventory before we can issue a replacement.
Before returning any redemption sets, please be aware that Wizards of the Coast will only reimburse the basic shipping cost of a set. Express shipping or additional handling costs are not covered unless specifically authorized by our Game Support team. We reserve the right to deny replacement requests and/or shipping reimbursement at our discretion. Please note that cards with minor defects or imperfections inherent in the redemption set printing, collating and packing process are not considered damaged and will not be eligible for replacement.
When contacting Game Support, please include the following information:
• First and last name:
• Magic Online Login name:
• E-mail address associated with your Magic Online account:
• Order number:
• Redemption set(s):
• Reason for replacement or description of damage: