For everyone that showed up for today's Chaos Vault sale of The Zeta Set—it was a disaster. There's no other way to say it. We're incredibly sorry for the experience, and we're trying to get to the bottom of it.

We are in the process of investigating exactly what went so very wrong and will share more as soon as we're able to untangle the mess and understand the root cause—be it an internal systems issue or external tampering.

As we investigate, you might have experienced a number of possible issues.

  • If you did complete an order, thank you for sticking with us through the wait.
  • If you're not sure if you completed an order but think you might have, we're working through those.
  • Similarly, if you received a duplicate confirmation email, don't be alarmed.
  • If you don't receive a confirmation email within 24 hours but think you did purchase The Zeta Set, please reach out to our Customer Support team and they'll help get it sorted. We're getting a ton of contacts there right now and are going through them as fast as possible.

And if you experienced any other issue not listed above and have a question, the Customer Support team is the place to start.

We're continuing to investigate what happened today and it may take a little while to fully get our heads around it. For everyone who participated in what can only be described as a frustrating and disappointing experience, whether you made it through the queue or not, we are going to try and make this right. Once we have a better sense of orders that actually got through, failed orders that we can track, and everything in between, we'll come back and share as much as we can.

Thank you,
The Secret Lair Team